Product: M1 Mobile IM
Mobile model used: Sony Ericsson W810i
I subscribed to this service via sms in Feb'09. I had difficulties using it, so I called up M1 for help. They suggested for me to unsubscribe from it and re-subscribe, but it still it didn't work. Hence, I was asked to go down to their outlet to check my mobile phone. When I was there, the customer service staff did not know how to use the service on my mobile phone as well, they said they will call me up after further investigation.
A few days later, they called up and YES it worked!
I received my mobile bill and I was charged for the subscription. Called them up to verify as it said on the site that it's 6 months free subscription. They said it's free for the 1st time I subscribe but not the 2nd time, so I explained to them that I was told to unsubscribe and re-subscribe by their staff. So they have been waiving off the subscriptions for the past few months.
My promotion was for 6 months, currently they are only having a 3 month promotion. Need to monitor my bills closely.
So I received my bill yesterday and noticed it was pretty high. I called up and asked what's that 'mobile bundle' thing they charged me for, the CS explained that it was a gprs charge.
GPRS huh..
as you can see above, they did not mention about gprs charges.
In fact, before I decided to subscribe I did ask the CS about it and they said you will only be charged for the monthly subscription (waved due to promotion) and per login and I will not have to pay for gprs usage.
By the way, each time you login if you do not type for a period of time you will get disconnected automatically.
I didn't argue with the CS about the gprs charges, just not someone who's good at it :(
BUT I really want to warn others about the charges, since it is not clearly stated on the site.
The connection of this service is not bad, you do get some disruptions but it is VERY RARE, maybe 1 in 10. Useful if you chat often with your overseas friends, if not I do not recommend it. The M1 staffs were polite and helpful as well.
my rating for this product: 3/5
